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Cinareo Helps Reduce Call Centre Wait Times

Elliott is constantly looking to the future, aiming to revolutionize customer service by improving service centres’ efficiency and customer relations. She envisions a future where customer service is seamless and efficient, reducing the frustration of long hold times that many consumers experience due to understaffed service centres. Cinareo’s goal is to ensure that consumers receive timely assistance, eliminating hours-long wait times and enhancing overall customer satisfaction.

Elliott describes entrepreneurship with three words: perseverance, resilience, and passion. The journey of an entrepreneur is fraught with challenges and obstacles, but these qualities are essential for turning dreams into reality. Perseverance allows one to push through tough times, resilience helps in bouncing back from setbacks, and passion fuels the drive to keep going despite the odds. Elliott’s own journey is a powerful example of how these traits can lead to success in a highly competitive industry.

Cinareo’s emphasis on customer feedback and continuous improvement ensures that they remain at the forefront of technological advancements in their field. By listening to their customers and adapting their products accordingly, they have built a strong foundation for long-term success. Elliott’s vision for the future of customer service and resource planning is ambitious, but with her leadership and the dedicated team at Cinareo, it is well within reach.

Karen Elliott’s story is a shining example of what can be achieved with the right mindset and support. Her work at Cinareo Inc. highlights the importance of a customer-focused approach and the significant impact it can have on business growth and customer satisfaction. Through perseverance, resilience, and passion, Elliott continues to push the boundaries and set new standards in the tech industry, paving the way for future generations of women in tech.

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Spark Centre
Helping innovative companies start, grow and succeed. Spark Commercialization and Innovation Centre is one of eighteen not-for-profit Regional Innovation Centres (RICs) that form part of the Ontario Network of Entrepreneurs (ONE). The centre works to improve competitiveness and visibility of Durham Region and Northumberland County as a world-class innovation cluster. Spark Centre works with clients to develop individualized plans for success. We connect start-ups to business and research networks, learning tools, business coaching, mentorship, and access to funding and investment.

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