FliteHouse and MMDA Forge Strategic Alliance to Introduce Custom AI Agents for Manitoba Auto Dealers

FliteHouse Partners with MMDA to Launch AI Solutions for Automotive Dealers

FliteHouse, a leading Canadian revenue enablement ecosystem, has announced a strategic partnership with the Manitoba Motor Dealers Association (MMDA) to develop and implement AI-powered agents tailored specifically for automotive dealers. This initiative responds to the increasing demand from dealers seeking to address rising staffing costs, enhance operational efficiency, and modernize customer experiences through artificial intelligence.

The AI Agents introduced by FliteHouse function much like virtual team members, providing substantial operational benefits without the associated overhead costs of hiring additional staff. These custom-built agents are capable of managing a variety of dealer operations, including inbound lead triage, outbound follow-ups, appointment scheduling, CRM updates, and performance reporting. More specifically, they support Service Drive operations by booking, confirming, and following up on service appointments, which helps maintain high customer retention and service bay utilization.

Marty Meadows, Co-Founder and Chief Revenue Officer of FliteHouse, highlighted a significant trend in the automotive workforce, stating that the average experience of new hires has declined from 3.2 years five years ago to just 1.4 years today. This increase in turnover and costs reinforces the need for effective training and scalable support for dealerships. FliteHouse provides a range of solutions to meet these needs, including ready-made AI Agents, custom playbooks, and a call coaching platform, all consolidated under one service umbrella.

At the launch of this partnership, FliteHouse is introducing three flagship agents:

1. Triage Agent: This virtual receptionist operates 24/7, handling inbound calls, responding to inventory inquiries, qualifying leads, and directing customer inquiries appropriately.

2. Sales Agent: This agent efficiently manages follow-ups regarding trade-ins, credit inquiries, and general sales leads through calls or texts, schedules appointments, and ensures real-time updates to CRM systems.

3. Service Drive Agent: Designed to maintain efficient service operations, this agent is responsible for booking and confirming service appointments while handling follow-ups for no-shows, ultimately ensuring a consistent and streamlined customer experience without manual input.

All agents are developed in Canada, with a focus on meeting the specific needs of MMDA members. Dealers can expect advanced capabilities including real-time performance insights, automated follow-ups, and AI-driven conversations that are both natural and professional, enhancing the overall client interaction experience.

FliteHouse claims to be the only comprehensive revenue enablement ecosystem available, facilitating growth for automotive dealers through AI-powered coaching, custom agents, and enablement services such as sales playbooks, CRM optimization, and management of performance metrics. Based in London, Ontario, FliteHouse aims to equip dealers with all the necessary tools to boost revenue from a single source.

The MMDA, on the other hand, serves as the official representative for franchised new car and truck dealers in Manitoba. It plays an essential role in advocating for dealer interests, promoting industry best practices, and connecting members with strategic partners that facilitate business growth.

For additional details or to request early access to the AI Agents, interested parties can visit FliteHouse’s dedicated webpage for the MMDA initiative. To reach out for media inquiries, Marty Meadows can be contacted directly via email.